These Terms & Conditions set out the rules for using this website and the basis on which Gangotri Solar Energy gives quotations and provides solar installation, maintenance and AMC services.
Acceptance of terms
These Terms & Conditions (“Terms”) apply to your use of the website www.gangotrisolarenergy.in and to enquiries, quotations and services provided by Gangotri Solar Energy (“Gangotri Solar”, “we”, “us”). By using this website or submitting an enquiry you confirm that you have read and accept these Terms and our Privacy Policy. If you do not agree, please do not use the website.
Our services
We provide rooftop and ground-mount solar EPC, hybrid solar with battery storage (BESS), solar pumps, and operation & maintenance (O&M) services including module cleaning, grass cutting and vegetation control, chemical spray / weed control, preventive and predictive maintenance, DC side and AC side work, and AMC. We also help eligible customers with PM Surya Ghar subsidy applications and DISCOM net-metering paperwork.
Information on this website is for general guidance. The actual scope, design, equipment make, price and timeline for your project are fixed only in a written quotation, proposal or work order signed or accepted by both parties.
Enquiries and quotations
- Submitting a form, calling or messaging us is a request for information. It is not a booking or a contract.
- Please give correct and complete details (name, 10-digit mobile number, site location, requirement). We may not be able to serve you if details are wrong or incomplete.
- A quotation is valid for the period written on it (generally 15 days) and is based on the site survey and the information available at that time. Prices of panels, inverters, metals and taxes can change.
- A project begins only after you accept the quotation in writing and make the agreed advance payment.
Calculator estimates and savings
Real generation and savings depend on your roof or land area, shadow, orientation, tilt, weather, panel and inverter quality, tariff slab, your actual consumption, cleaning and maintenance. We do not guarantee that you will achieve exactly the estimated savings, payback period or subsidy amount. A final design and cost are given only after a site survey.
Subsidy, net-metering and approvals
- Subsidies such as the PM Surya Ghar: Muft Bijli Yojana are given by the Government of India / State authorities as per their own rules, eligibility, caps and timelines, which can change without notice.
- We help with registration, documents and follow-up, but approval, amount and release of subsidy are decided by the government authorities, the DISCOM and the bank, not by us. We cannot promise or guarantee any subsidy.
- Net-metering and grid connection are subject to DISCOM approval, inspection and their charges and timelines.
- You must provide true documents (electricity bill, ID, ownership proof, etc.). Delay or rejection caused by wrong or missing documents is not our responsibility.
Pricing and payments
- All prices are in Indian Rupees (INR) and the applicable GST and other taxes will be shown in the quotation or invoice.
- The payment schedule (advance, material delivery, installation, commissioning) will be written in your quotation or work order. Please pay only by cheque, bank transfer or UPI to our official account named in the invoice, and take a receipt.
- Delay in payment may delay the work. Cancellation, refund and any deduction are handled as agreed in your work order; materials already ordered or work already done for you may be charged.
- If you take a bank loan, the loan terms are between you and the bank or finance company.
Installation, site access and your responsibilities
- You confirm that you own the property or have the owner’s permission for the solar installation.
- You will give safe access to the roof or site, working power and water where needed, and the approvals from your society, building owner or authority where required.
- Timelines are estimates and may be affected by weather, material supply, government or DISCOM approvals, or site conditions beyond our control.
- Please do not let unauthorised persons open, move or repair the system during the warranty or AMC period; doing so may void the warranty.
Warranty, AMC and service
Solar panels, inverters, batteries and other equipment carry the warranty given by their manufacturers (for example performance and product warranty for modules and inverters), and the terms are as stated in the manufacturer’s warranty card. Our workmanship warranty and any AMC or service plan are as written in your quotation or contract.
Warranty does not cover damage from lightning, flood, fire, theft, grid surges, misuse, unauthorised repair, natural calamity or lack of the recommended cleaning and maintenance. Service visits and replacement parts outside warranty or AMC may be chargeable.
Use of this website
You agree not to:
- Submit false, misleading or someone else’s details without their permission, or send spam or abusive messages through our forms, chat assistant or contact details
- Try to hack, overload, scrape or disturb the website, the admin area or the enquiry system
- Copy, reproduce or reuse our content, text, photos, designs, logo or brochure for commercial purposes without our written permission
We may block access or delete submissions that break these rules.
Intellectual property
The Gangotri Solar Energy name, logo, website design, text, images and brochure content belong to Gangotri Solar Energy or are used with permission. Brand names and logos of panel, inverter and other manufacturers shown on the site belong to their respective owners and are shown only to describe the products we install.
Limitation of liability
The website and its content are provided “as is” for general information. We try to keep them accurate and up to date, but we do not promise that the website will always be available, error-free or free of viruses. To the extent permitted by law, Gangotri Solar Energy is not liable for indirect, incidental or consequential loss (such as loss of expected savings or profit) arising from the use of this website or from delay in services. Our total liability for any project is limited to the amount actually paid by you for that project, unless the law says otherwise. Nothing in these Terms limits your rights under applicable consumer-protection law.
Third-party links
This website may link to third-party sites such as WhatsApp, Google Maps, government portals and manufacturer sites. We do not control these sites and are not responsible for their content or privacy practices.
Governing law and disputes
These Terms are governed by the laws of India. We prefer to settle any complaint through discussion first, so please contact us and give us a chance to resolve it. Any dispute that cannot be settled will be subject to the exclusive jurisdiction of the courts at Mathura, Uttar Pradesh.
Changes to these Terms
We may update these Terms from time to time. The “Last updated” date at the top shows the latest version. The terms of your signed quotation or work order, if any, continue to apply to your project.
Contact us
Questions about these Terms or about your quotation, service or complaint? Please reach out:
Mon–Sat, 9:00 am – 7:00 pm
Also read: Privacy Policy